3.3.3.1 Refund Deposits : Refund Deposits Detailed Process Model Description
Refund Deposits Detailed Process Model Description
This section includes detailed descriptions of the steps involved in the “Refund Deposit” business process, including:
w
1.1 Cash Deposit SA Analysis
w
1.2 Determine Refund Amount
w
1.3 Distribute Deposit To Satisfy Outstanding Debt
w
1.4 Create Transfer Adjustments to Involved Service Agreements, Update Deposit SA
w
1.5 Create Refund Adjustments for Debit Amount
w
1.6 Create Refund Adjustments for Debit Amount
w
1.7 Identify A/P Request to Download
w
1.8 Send A/P Adjustments Data
w
1.9 Create and Send Check
w
2.0 Receive Check
w
2.1 Request to Change Deposit SA Status to Pending Stop
w
2.2 Update Deposit Status to Pending Stop
w
2.3 Review All Account SAs
w
2.4 Update Deposit SA Status to Stop
w
2.5 Calculate Deposit Interest and Apply to Deposit SA SAs
w
2.6 Create Sync-Up Adjustment
w
2.7 Request to Change Deposit SA Status to Stop
w
1.1.1.0 Evaluate Cash Deposit Refund Eligibility
w
1.1.1.1 Highlight Exceptions
w
1.1.1.2 Create To Do Entry
w
2.7 Request to Change Deposit SA Status to Stop
w
2.8 Request to Generate and Freeze Final Bill Segment
w
2.9 Generate and Freeze Final Bill Segment
w
3.0 Request to Complete Final Bill Segment
w
3.1 Deposit Refund Method
w
3.0.1.0 Distribute Deposit to Satisfy Outstanding Debts
w
3.0.1.1 Update Bill Status to Complete
w
3.1.1.2 Evaluate Outstanding Debit Amount
w
3.1.1.5 Create Adjustment to Refund Deposit
w
3.1.1.4 Update Deposit SA to Status Closed
w
3.0.1.6 Write Down Deposit Amount
w
3.1.2.1 Analyze Outstanding Debt and Deposit Amount
w
3.1.2.2 Distribute Full Deposit Amount to Satisfy Outstanding Debts
w
3.1.2.3 Process Transfer Adjustments from/to All Involved SAs
w
3.1.2.4 Request to Create Refund Adjustment for Debit Amount
w
3.1.2.5 Create Refund Adjustment for Debit Amount
w
3.1.2.6 Request to Change Deposit SA to Status Closed
w
3.1.2.4 Update Deposit SA to Status Closed
w
3.3 Evaluate Errors
w
3.4 Resolve Exception
w
3.5 Update Date
w
3.6 Request Complete To Do
w
3.7 Complete To Do Entry
1.1 Cash Deposit SA Analysis
Reference: Refund Deposit Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: A CSR or another Authorized Person evaluates Customer's Cash Deposit and decides if refund, full or partial, is required and allowed.
© 2011 Oracle and/or its affiliates. All Rights Reserved